As of 2021, the number of digital buyers in Africa experienced an increase of 334 million, which is around 26% of the population, compared to 2020. In 2022, it is expected that the number of digital buyers in Africa will reach approximately 380 million and grow at a compound annual growth rate (CAGR) of 9.5% from 2021 to 2025. This shows that the demand for online shopping is growing, which presents an excellent opportunity for businesses to invest in or expand their eCommerce solutions to cater to this rising demand.
Customers no longer use traditional cluttered eCommerce sites and marketplaces because they are too busy. They’d rather strike up a dialogue with a business, specify what they want, obtain a price, and then pay and at every point in this cycle they expect Easy of use, Speed, Personalization, 99.9% availability
The modern customer loves convenience, speed, personalization, and ease of use. They have no chill when it comes to waiting long periods for a response to their inquiries. They want what they want when they want it and how they want it.
Ligia is that modern consumer, and she stated, “If a seller keeps me waiting longer than 10 minutes, I’ll move on to another seller.” Time is of the essence, and if you don’t give your customers the engagement they crave, someone else will. This is a new reality, and Easycart understands it.
EasyCart is one of the many eCommerce solutions available in the market, but what sets it apart is that it is a super app that lets you set up an online store in minutes and connects all your social network apps to one place. So you can spend less time switching between multiple apps and focus more on selling.
One of the problems sales are facing in Nigeria is that trying to reach potential customers is often challenging and even when customers reach you first they expect answers and information immediately. This is because there are many different channels through which businesses can reach potential customers, and each presents its benefits and challenges. Many businesses are on all channels and some cannot keep up with multiple platforms. Businesses need a solid online presence so they can reach their customers from multiple platforms at once.
As the online shopping landscape continues to grow and evolve, so must how we interact with e-Commerce websites and platforms. EasyCart is a Chat commerce platform with AI-powered chatbot technology that allows businesses to provide their customers with fast responses and a humanlike shopping experience.
EasyCart is designed to help Business owners promote, sell, and message customers on different social media accounts from one app. It is also designed to help business owners provide responses to customers at all times. This means Business Owners are able to sell faster and more conveniently.
It also offers a technology that replicates the human shopping experience and provides more effective customer service. The technology is based on artificial intelligence (AI) and natural language processing (NLP) algorithms, which enable it to understand the customer’s intent and context. It serves as a shop assistant for the business owner.
This results in an effective customer experience, increasing sales and conversions.
This means businesses can provide responses to their customers at any time of the day without being present.
With EasyCart, Integrations with popular messaging apps like WhatsApp, Facebook Messenger, Instagram, and web widgets allow businesses to reach their customers where they are already spending time.
The company’s mission is to assist businesses in capitalizing on this trend by delivering a friendly conversational commerce experience across every channel where your customers spend their time while abstracting all the complex lego blocks away from the business. EasyCart is valuable to businesses because it offers a complete solution for starting conversational commerce or improving their existing automation strategy. The solution includes the technology, support, and training businesses need to succeed. The technology is still in its early stages. Still, it has the potential to revolutionize the way businesses interact with their customers online, and businesses should leverage this technology to stay ahead of the curve.
Using EasyCart is direct, all you have to do is sign up on www.easycart.ai, EasyCart App would soon be available for download on Google Playstore and App store.
EasyCart was founded in 2021 by a team of passionate entrepreneurs headed by the CEO, Emanuel Aneri, who saw the potential of social selling & chatbots and how it can bring ease to businesses and their customers.
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Also, visit the website https://www.easycart.ai/ for more.