HyBot, Hygeia HMO’s health insurance assistant on social media helps Hygeia HMO simplify engagement with members on WhatsApp, Facebook, Twitter, and webchat.
eBanqo is proving to be a force to reckon with in the customer service industry with its recent partnership with Hygeia HMO to increase Nigeria’s best HMO’s client service options with the implementation of a conversational AI-powered chatbot, known as HyBot.
HyBot automates responses to frequently asked questions, provides self-service options for enrollment and plan purchases, and gives real-time assistance to customers on the web chat, Facebook Messenger, Twitter direct messaging, and WhatsApp. Without leaving their preferred messaging platform, enrollees get immediate support by chatting with Hygeia HMO’s customer experience champions.
eBanqo began operations in February 2019 and aims to simplify digital interactions between businesses and their customers. It achieves this through AI-powered chatbots which are deployed on websites, in mobile apps, and on direct messaging platforms.
According to eBanqo’s CEO, Charles Ifedi, who is also a co-founder of Interswitch and the pioneer CEO of Verve International, “Every institution, whether it is an insurance company, bank or utility company, has customers and wants to serve them better. We assist these companies by enabling their customers to perform services and get issues resolved in real-time on channels, like WhatsApp, that these customers use all the time. eBanqo was created to eradicate the delays encountered by customers, by offering businesses the ability to go where their customers are.”
Hygeia HMO’s CEO, Mr. Obinnia Abajue said, “Hygeia HMO always pushes the envelope and sets new standards for health insurance in Nigeria by innovating on service and deploying global best practices for our loyal clientele. We went live with HyBot in the middle of the global pandemic as we sought to increase convenience for our customers. It has been accepted by our members who appreciate the additional channels.”
About Hygeia HMO:
Hygeia HMO has been providing access to healthcare for over 30 years. Our healthcare plans were designed with you, the customer in mind. Irrespective of budgets or location, our health insurance plans cover individuals, families, senior citizens, and small businesses everywhere in Nigeria.
Visit www.hygeiahmo.com for more information.
About eBanqo:
eBanqo Inc. is a customer engagement company that empowers businesses to deliver instant and efficient services on messaging channels. eBanqo helps businesses build and deploy AI-powered virtual assistants that handle routine inquiries, support self-service options, and live chat on WhatsApp, Facebook Messenger, Twitter, webchat, and other messaging apps.
For more information, visit www.ebanqo.com
