In an era where customer expectations are higher than ever, payment systems aren’t just about transactions; they are about trust, speed, and experience. Epic Pay, one of Nigeria’s fastest-rising CBN-licensed fintech platforms, is leading that conversation.
On Thursday, August 21, 2025, Epic Pay, in partnership with Premia Business Network, hosted its inaugural Retail Roundtable at Four Points by Sheraton, Lagos, convening business leaders, innovators, and retail stakeholders to explore one pressing question:
“How can digital payments transform customer experience and drive smarter retail operations in Nigeria?”
Setting the vision: Epic Pay’s commitment to retail transformation
The session opened with Maxwell Ideh, COO & Head of Business Development at Epic Pay, outlining the company’s mission and broader vision for Nigeria’s payment landscape.
“At Epic Pay, we’re building the rails for a smarter economy where retailers and customers can transact seamlessly, securely, and at scale,” Ideh stated.
His remarks reinforced Epic Pay’s commitment to enabling retailers with secure, CBN-licensed infrastructure that enhances both customer satisfaction and operational efficiency.
Epic Biz in action: Tools for smarter retail
A highlight of the event was the live demo of the Epic Biz platform by Emmanuel Babalola, Head of IT at Epic Pay. He showcased how merchants and retailers can leverage Epic Biz to:
- Simplify digital collections across multiple channels
- Access real-time transaction insights for better decision-making
- Integrate seamlessly with retail systems through APIs and SDKs
- Enhance customer trust through the highest standards of information security and data protection by ensuring ISO 27001:2022 and PCI DSS 4.0.1 compliant systems and processes
“Epic Biz was built with retailers in mind, from supermarkets to logistics platforms. Our tools don’t just process payments; they create data-driven insights that power smarter business decisions,” Babalola explained.
Insights from the Roundtable: Retail meets payments
The core of the event was a panel session, moderated by Bola Lawal, Convener of Premia Business Network, which brought together retail leaders, startup founders, and technology executives to discuss strategies shaping the future of payments in Nigeria.
Key voices on the panel included:
- Seun Alley, CEO of Fez Delivery Co., shared firsthand challenges with digital payments in logistics, especially when processing international payments.
“For us, payments aren’t just about collection—they affect delivery timelines, customer trust, and even cross-border growth. Reliability is everything.” 
- Nader Salam, former CTO of Epic Pay and now CEO, highlighted the company’s security-first approach and roadmap for innovation.
“Our infrastructure is not just compliant, it’s resilient. Security and scalability are the foundations we’re laying for the future of Nigerian retail payments.”
The discussions explored how retailers can adapt to shifting consumer habits, the role of cashless payments in driving growth, and how fintech-retail partnerships are creating smarter ecosystems.
Why this Roundtable matters
The Epic Pay Retail Roundtable wasn’t just another industry event—it was a strategic platform for dialogue, where key decision-makers exchanged insights on payments, customer experience, and retail innovation. By bringing together stakeholders from across Nigeria’s retail and fintech ecosystems, Epic Pay reaffirmed its role as a partner for growth and transformation.
“Events like this remind us that payment innovation is not just a fintech challenge—it’s a retail imperative,” noted Bola Lawal.
Building the future together
The Retail Roundtable concluded with a call to action: collaboration. Epic Pay is positioning itself as more than a payment processor—it’s becoming a trusted partner to retailers, enabling them to scale with confidence in an increasingly digital economy.
With more industry-focused sessions planned, Epic Pay is ensuring that Nigeria’s retail ecosystem has the tools, insights, and infrastructure it needs to thrive.
Ready to grow your retail business with Epic Pay?
If you’re a retailer, business leader, or entrepreneur, now is the time to plug into the Epic Pay ecosystem.
- Explore Epic Biz for smart retail payments
- Join the next Epic Pay Event
