At its core, Kiote is a virtual receptionist services provider, that allows businesses outsource their customer experience centres, so they can focus on the core of their business.
Kiote boasts of highly trained staff will work with you to understand your business, enabling them to answer your calls as if they were based in your office, with knowledge of your operating practices and principles.
Kiote has 3 primary offerings:
Virtual Receptionist Services – Employing scalable, responsive and the latest telephony technology available, Kiote will transfer your calls to any desired line(s) and present your company professionally to your callers.
Outsourced Customer Service – According to Head of Marketing, Olawale S. Jihmoh Kiote has highly trained agents capable of handling almost any customer service function – from basic customer inquiries to technical support to complaint gathering. Customers can be directed either to live agents immediately or through Kiote’s Interactive Voice Response (IVR) system, depending on your requirements.
Enterprise Solution – Kiote also offers a “full complement of high tech and high touch channel options, with a rich suite of seamlessly integrated unified communications and collaboration and contact centre applications for intelligent interaction in the enterprise.”
These include:
- Cloud-based or Hosted Interactive Voice Solutions
- On-premise Call Centre setup
- Business Process Outsourcing
Kiote aren’t to first to offer these kind of serves. They will face some competition in the likes of Consol Limited.
To find more about Kiote’s offerings, visit the website.
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