Kenyan communication consultant and media personality Lorna Irungu-Macharia took to Twitter after discovering that her cable TV provider was not entirely honest with their charges
Lorna inquired about the KES 1020 (US$ 10) charge she would have to pay to connect an additional decoder to her HD PVR decoder.
I have finally recovered from the discovery that @DStv_Kenya charge KSH 1,020 in addition to subsection charge if you have PVR decoder 1/1
— Mrs. M (@KuisanMacharia) February 17, 2016
She has an internet connection, so she looked into what else she could get for the same amount of money. She’s got Apple TV and she has paid for Hulu and Netflix which cost her about KES 2000 (US$ 20).
1/2.. That discovery led me to ask what service I can get for that much.. I have internet & Apple TV.. So paid for Hulu & Netflix = 2k
— Mrs. M (@KuisanMacharia) February 17, 2016
She was already thinking of downgrading her DStv service after getting the streaming services, but the charges put her off the service completely.
1/3.. Internet is stable, was debating paying for cheaper service on @DStv_Kenya but with the cost for decoder makes no sense..
— Mrs. M (@KuisanMacharia) February 17, 2016
That was when she discovered that most Kenyan TV stations stream online, so she could just as easily watch the streams online rather than through a decoder.
1/4.. However discovered @ntvkenya streamlive.. So guess what! I don't need a set box!! ✊🏽 me 1 Analog 0 pic.twitter.com/cW6gtGyfKy
— Mrs. M (@KuisanMacharia) February 17, 2016
https://twitter.com/KTNNews/status/700030024959836161
DStv took the opportunity to tell Lorna that an Xtraview-capable decoder would not incur the extra charge, meaning that she would have to upgrade to avoid the fee.
@DStv_Kenya please pray thee… Why would I add another decoder when you are charging me extra for product you are pushing.. Why???
— Mrs. M (@KuisanMacharia) February 17, 2016
Eric from DStv added in a ringing endorsement, but Lorna would have none of it. She pointed out that a lot of the content on DStv was also available on Hulu, which she has.
@DStv_Kenya also 80% of your content is available on Hulu.. At least the one I watch so after 9 years adios.. I shall figure it my sports.
— Mrs. M (@KuisanMacharia) February 17, 2016
Lorna has been using DStv for nine years, so she does know what she’s talking about. As for sports, she found another option.
@KuisanMacharia @DStv_Kenya for your sports fix, just add the Kodi App on your box…
— i am the WALRUS (@kamauwallace) February 17, 2016
@KuisanMacharia after that, install an add on called sports devil.. You will never EVER go back to THOSE guys..
— i am the WALRUS (@kamauwallace) February 17, 2016
And that is how DStv Kenya lost a valuable customer.
