In a rapidly evolving digital landscape, artificial intelligence (AI) has become the catalyst for transformative growth across industries. At the forefront of this revolution is Felix Olumide, a Nigerian-Canadian expert in AI and Machine Learning (ML) project management. With over a decade of experience under his belt, Olumide has not only championed data-driven solutions but also helped global organisations optimise their operations, reduce costs, and deliver superior customer experiences.
TechCabal recently spoke with Olumide about his journey to becoming an AI visionary and his methods for executing complex AI initiatives.
A path forged by curiosity
“My fascination with technology started early,” Olumide says, reflecting on his childhood in Nigeria. He found himself drawn to the possibilities ofcomputing, eagerly learning and exploring ways machines could improve the lives of people around him. After moving to Canada, he furthered his education and honed his skills in AI and ML, acquiring his Project Management Professional (PMP) certification.
“I’ve always been curious about how data can drive better decisions. Leveraging AI and ML in project environments felt like the perfect fusion between innovative technology and structured execution.”
From retail to finance and beyond
Over the last decade, Felix Olumide has collaborated with a broad spectrum of organisations, including Arterra Project, Marsh & McLennan Companies, and Loblaw Companies Limited. His projects often focus on streamlining processes, cutting operational costs, and enhancing customer experiences, a combination that has earned him a reputation for being an indispensable partner in any data-driven enterprise.
“In both agile and waterfall settings, the goal remains the same: leverage technology to solve problems efficiently,” he shares. “Whether it’s a retail operation looking to optimise supply chain logistics or a financial institution seeking to automate customer support, AI can create tremendous value by reducing manual overhead and illuminating insights that would otherwise remain hidden.”
Achieving efficiency through AI
One of Felix Olumide’s standout accomplishments includes leading the development of an AI-powered customer support chatbot, a game-changer for a global consumer brand. As the project manager, Olumide conducted a thorough needs assessment to define scope and objectives, secured buy-in from top executives, and orchestrated vendor negotiations.
Once the bot was integrated into existing systems, he organised training sessions for customer service teams—ensuring widespread adoption and satisfaction. The results spoke for themselves: 60% of inquiries were automated which sliced labour costs by approximately $300,000 a year and boosted customer satisfaction.
“Seeing how quickly a well-planned AI project can translate into real savings and improved customer journeys is what drives my passion,” Olumide said.
Felix Olumide; the global thought leader
Olumide’s expertise extends beyond deploying chatbots, he also specialises in:
- AI/ML Solutions for Project Management: Streamlining tasks like scheduling, resource allocation, and risk analysis using predictive modeling.
- Predictive Analysis & Resource Allocation: Leveraging data to forecast potential project bottlenecks, ensuring teams are always ahead of the curve.
- Risk Management & Budget Optimisation: Balancing cutting-edge AI solutions with stakeholder expectations to deliver on time and within budget.
- Agile & Waterfall Methodologies: Adapting project management styles based on organisational culture and project demands.
- Data-Driven Decision Making: Providing clear metrics and KPIs to guide leadership toward optimal outcomes.
- Robotic Process Automation (RPA): Identifying repetitive tasks that can be automated to enhance efficiency across departments.
- Change Management & Leadership: Ensuring smooth adoption of new technologies by focusing on stakeholder engagement and employee training.
His work has placed him in high demand as businesses globallyseek to embed AI-driven insights into their day-to-day operations.
Recognitions and accolades
Olumide’s contributions have not gone unnoticed. A Fellow of the Institute of Management Consultant, he has received several prestigious honors including the African Icon of Our Generation Award and the highly coveted Global Tech Heroes Award by the Connected Awards. He has also been featured in high-profile media platforms sharing his expertise and goals for the AI industry, further cementing his status as a visionary in the field.
“Recognition is nice, but the real joy lies in seeing a project take off and delivering measurable results for clients,” he notes. “To me, that’s far more rewarding than any trophy.”
Looking to the future
As AI and ML continue to redefine nearly every industry, Olumide believes the next frontier lies in the broader adoption of hyper-automation, where advanced machine learning models, RPA, and the Internet of Things converge.
“We’re only scratching the surface of AI’s potential. With proper project management frameworks and stakeholder buy-in, we can unlock solutions that solve complex challenges in ways we’ve never seen before,” he says.
Felix Olumide’s journey from an inquisitive youth in Nigeria to a sought-after AI/ML project management expert in Canada is a testament to the transformative power of technology and perseverance. Whether streamlining complex processes in global firms or mentoring the next generation of technologists, he embodies the spirit of innovation that today’s fast-paced marketplace requires.
As industries continue to evolve and adopt data-driven strategies, Olumide’s forward-thinking approach and proven track record stand out. “AI isn’t just a buzzword,” he notes. “It’s a tool that when carefully integrated, can revolutionise the way we work and live.”
For any organisation seeking to remain competitive in a future defined by intelligence and automation, Felix Olumide’s work offers both inspiration and a blueprint for success
