Nigeria’s Consumer Protection Council (CPC) has stated that punitive measures may soon be meted out on Mobile Network Operators in Nigeria for what it deems erratic network services.
“Lack of strict punishment for erring companies had led to a situation where consumers no longer get value for their money in the West African country,” Dupe Atoki, CPC director general said in an ATCON newsletter report.
Dropped calls, unsolicited texts and calls, and credit wipe-off have remained basic hangups in Nigeria’s mobile ecosystem even with an above-the-charts teledensity.
Unfortunately, threats of this nature have been hardly effective in improving quality of service from telcos operating in Nigeria.
A ban from Nigeria’s NCC on operators that was aimed at stopping them from adding more subscribers to their network pending improvements on their network infrastructure and general network quality has notably been a dud.
It remains to be seen how this new red light by CPC will affect quality of service by local MNOs.
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