When companies engage call centre agents to sell products – insurance, financial services, pay-per-view entertainment – they want to communicate the highest value possible to customers at the least cost, while complying with regulatory requirements. A bank could, for example, engage 50 agents a month who make thousands of calls, but only a sample of […]
Twenty-one-year old Orevaoghene Ahia speaks good English and writes tons of code in python. Her mum, an Isoko woman bred in Nigeria’s Niger Delta area, is fluent in three languages but favours pidgin English for conversations with family, friends and customers. Though Ahia’s pidgin isn’t as intense as her mum’s waffi dialect, she regards it […]
Kenya-based enterprise solutions company, Ent-Mobile, is attempting to allow users make service requests through social media and mobile platforms using natural language.