When companies engage call centre agents to sell products – insurance, financial services, pay-per-view entertainment – they want to communicate the highest value possible to customers at the least cost, while complying with regulatory requirements. A bank could, for example, engage 50 agents a month who make thousands of calls, but only a sample of […]


You can now take an Uber ride when you run out of both physical cash and money in your bank account. The ride-hailing company has added another payment feature to its app for users in  Africa. Riders can now load their ‘Uber Cash’ wallets with money for rides.  It further reduces the need for cash […]


The buzz of fintech funding activities in Lagos, Nairobi and Johannesburg can sometimes restrict our imagination of the scope of African tech ecosystems.  But over the past year, we have seen the strong emergence of North Africa on the landscape, somewhat buoyed by organisations like the International Finance Corporation (IFC). The IFC has announced that, […]

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