Offering customers poor quality of service is apparently now a crime for telcos in Malawi.
In a bid to get telcos to buckle up, the Malawi Communications Regulatory Authority (MACRA) has reportedly put regulations in place that allows it fine, penalise or imprison company representatives for poor quality of service.
The MACRA might be taking it a little too far by including the possibility of imprisonment, especially considering there are only two telcos – Bharti Airtel and TNM – serving Malawi’s about 5 million active subscribers. And according to Budde.com.au, Malawi teclos have been greatly affected by the country’s currency devaluation that happened back in 2013, delaying their ability to fund network update.
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