Over the weekend, South Africa’s Telkom
announced, rather quietly, that it had made its debut into the financial services sector with its launch of Telkom Financial Services. The telco is leveraging the existing short-term mobile phone insurance services which it offers to its customers and extending that into funeral insurance, a US$500 million industry in South Africa. Premiums range from R32 (US$1.9) to R585 (US$34)
depending on what plans individuals sign up for. The telco is partnering with GuardRisk to underwrite the funeral insurance services.
Telcos typically rely on voice, SMS and data revenues to grow their businesses but they are also able to offer added services across a wide range of sectors to their large subscriber bases with significant boosts to their bottom-lines. Safaricom’s M-Pesa has grown into a significant mobile money service in Kenya; Airtel’s Mobile Money revenues jumped from US$103 million in 2017 to US$234 million in 2019. Earlier in June, Telkom launched the Yep! app, an online marketplace for SMEs.
In addition to the funeral insurance service, Telkom is also now offering business loans to small and medium-scale businesses in a process that takes about 24 hours from initiation to approval. According to Telkom Financial Services managing executive, Sibusiso Ngwenya, the loans range from R20 000 (US$1,200) and run into the millions and
will attract competitive interest rates. Businesses that receive the loans must have been in existence for over a year and have a turn-over of over R1 000 000 (US$58,000) annually.
In the offing are lending services to individuals, a digital wallet and Ngwenya says other services will continue to be added in line with the needs of its consumers.
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